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Service availability

Our service is available only where local law permits. We do not offer our platform in jurisdictions where online wagering is prohibited. Users are solely responsible for verifying that access and use of salamjitu comply with the laws and regulations of their own jurisdiction. We operate across supported Indonesian regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang, where applicable regulations allow. If you are unsure whether salamjitu is available in your location, consult local legal resources or contact our compliance team before opening an account. We continuously monitor regulatory changes and adjust our service areas accordingly.

Account eligibility

To open an account on salamjitu, you must be of legal age as defined by the applicable law of your jurisdiction. Our platform requires completion of Know Your Customer (KYC) verification, which includes uploading a valid government-issued ID and a recent selfie. This process protects your account and ensures compliance with local anti-money-laundering regulations. During KYC review (typically subject to verification), we verify your identity against official records. Account holders must ensure all personal information is accurate and up to date. If you do not meet local eligibility requirements or cannot pass KYC verification, we cannot activate your account.

Local-law responsibility

Users of salamjitu are responsible for understanding and complying with all laws and regulations that apply to their jurisdiction. We do not provide legal advice, and accessing our platform does not constitute legal permission in your region. Even if you can technically reach salamjitu, you must verify that your local law permits your participation. Many jurisdictions restrict or prohibit online wagering; it is your duty to check before engaging. We reserve the right to restrict or terminate access from users in jurisdictions where our services are not lawfully offered. Violations of local law are the user's sole responsibility and may result in legal consequences outside our control.

Data and privacy scope

salamjitu collects personal data only as necessary for account verification, payment processing, and regulatory compliance. Data collected includes your name, identity document details, contact information, and payment method. This data is used exclusively for KYC verification, fraud prevention, and transaction settlement. We do not sell your data to third parties. All data is encrypted using SSL and stored on secure servers. You may request a copy of your personal data or submit a data-deletion request by contacting our privacy team. Deletion requests are processed in accordance with applicable data protection laws; however, we retain transaction records and compliance documentation as required by regulation. For detailed information, please review our full privacy policy.

Contact for legal inquiries

For legal, compliance, or regulatory inquiries, please contact our legal team at [email protected]. Include a clear description of your concern and any relevant documentation. We aim to respond to compliance inquiries within 3–5 business days. For urgent matters, use our in-app support chat or call our compliance hotline (response times may vary). If you believe salamjitu has violated local law or your rights, you may also reach out to relevant regulatory authorities in your jurisdiction. We maintain records of all compliance inquiries and work transparently with regulators to resolve concerns. Contact information and policies are also available in our terms and conditions document.